Return Policy
Last Updated:
1. Return Period
You have the right to return products purchased from us within 14 days of receiving your order, in accordance with UK consumer protection laws.
The return period begins on the day you receive the goods, not the day you place the order.
2. Conditions for Returns
To be eligible for a return, the product must:
- Be in its original, unopened condition
- Be in the original packaging with all labels intact
- Not be damaged or used
- Be returned within the 14-day period
3. How to Return
To initiate a return:
- Contact us via email at info@khiphloxshrelil.world or contact@khiphloxshrelil.world to request a return authorization
- Provide your order number and reason for return
- We will provide you with return instructions and a return authorization number
- Package the product securely in its original packaging
- Ship the product to the address we provide
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the product is defective or we have made an error with your order.
We recommend using a tracked shipping service and retaining proof of postage until your refund is processed.
5. Refunds
Once we receive and inspect the returned product, we will process your refund within 14 business days.
Refunds will be issued to the original payment method used for the purchase. The refund amount will include the product price but may exclude original shipping costs unless the return is due to our error.
6. Non-Returnable Items
The following items cannot be returned:
- Products that have been opened or used
- Products damaged due to customer misuse
- Products returned after the 14-day period
- Products without original packaging
7. Defective Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Please provide photos of the defect or damage when contacting us.
8. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
9. Right of Withdrawal
Under UK consumer protection laws, you have the right to withdraw from the contract within 14 days without giving any reason. This right applies to distance contracts.
To exercise your right of withdrawal, you must inform us of your decision by clear statement (e.g., by email).
10. Processing Time
After we receive your return:
- Inspection: 2-3 business days
- Refund processing: 5-10 business days
- Total time: Up to 14 business days
11. Google Ads Compliance and Consumer Rights
This return policy complies with Google Ads policies and consumer protection regulations:
- Consumer Rights: In accordance with UK Consumer Rights Act 2015 and EU Consumer Rights Directive, you have the right to return products within the specified period.
- Geographic Scope: This policy applies to customers in Great Britain and complies with UK trading standards. International customers may be subject to different return policies based on their location.
- Product Category: As a dietary supplement retailer, we comply with Google Ads Healthcare and Medicines Policy. Our return policy ensures transparency and consumer protection.
- Advertising Standards: Our return policy aligns with ASA (Advertising Standards Authority) guidelines and does not mislead consumers about their rights.
Important: This product is a dietary supplement and is not a medicine. Returns are accepted in accordance with consumer protection laws, not because the product failed to achieve specific health outcomes, as we do not make such claims.
12. Contact for Returns
For all return inquiries, please contact us:
Khiphloxshrelil
215A Cowley Rd
Oxford OX4 1XF
Great Britain
Email: info@khiphloxshrelil.world
Email: contact@khiphloxshrelil.world
Email: support@khiphloxshrelil.world
Email: help@khiphloxshrelil.world